Windows Live Agents
agents logo

Let Your Agents Do the Talking

Would you like your product to have a personality of its own on Messenger?  Windows Live Agents are always-on conversational characters that engage Windows Live Messenger users while providing information, completing tasks on your behalf, and entertaining your customers. Agents use Natural Language Processing technology to build a relationship with end-users and to personalize their experience.

 

Agents Blog

RSS feed

Guidelines for Testing your Agent

As compared to Web sites and traditional software applications, conversational agents are subject to some unique policy compliance risks. These risks arise because:   ·         End users’ interactions with agents are freeform and unpredictable. ·         Agents often engage in human-like interactions and operate in messaging environments normally used for human-to-human communications, making end....

It's all about context, part deux!

Hi again! Here is the second part of our visit to the magical world of contexts. Yesterday we brushed on a few simple uses for them, now let's dive into a slightly more sensitive subject.     Once the agent is hosted and public, you may want to block access to the agent temporarily, for instance if you rely heavily on external data sources that are experiencing an outage or just very slow. In tha....

It's all about context!

Today we're going to talk a bit about contexts and what wonderful things you can do with them. Well, maybe not "Wall-E opening sequence" wonderful, but they sure come in handy to control what your agent is doing in an easy and trouble-free way. With the help of contexts you can separate clearly your routines according to any condition, without having to worry about micro-managing....

5.0 Transition Update!

Hello Developers and Partners of Windows Live Agents,   We are very excited that 5.0 is here! We have received many questions from all of you regarding the transition from 4.3 to 5.0.  Windows Live Agents Partner Support is no longer accepting projects developed in 4.3. All agent projects should be developed in 5.0 using our SDK in Visual Studio and submitted through our Partner hosting site at....

Messenger Screen Name Parameters Updater

Quite often we hear from partners who complain that the screen name, personal status message, or display picture of their agent has disappeared from the Messenger client, and ask us to fix it. Strictly speaking, the display of these parameters in the client is subject to forces outside the control of the Windows Live Agents group, however we continue to work with those in charge of the Messenger n....